Schedule: Full Time

Job Type: On-site

Salary Type: Salary

Req #:2563

About the Role

The Senior Site Manager is the overall leader responsible for end-to-end warehouse performance, including safety, service delivery, financial results, and customer satisfaction. This role functions as the site’s general manager, with full ownership of operational execution across both physical and information flows, supported by two direct reports leading each area.

This leader is accountable for building a high-performance, safety-first culture while ensuring all customer SLAs, operational metrics, and financial targets are consistently met or exceeded. In addition, the role oversees vendor management, facility maintenance, and procurement coordination to support seamless, efficient, and uninterrupted operations.

What the Candidate Will Do

Lead Site Operations

Own overall site performance across safety, service, quality, and cost
Provide leadership and direction to two direct reports:
- Physical Flow (inbound, outbound, inventory movement)
- Information Flow (WMS, reporting, inventory accuracy, data integrity)
Ensure alignment and coordination between physical and system-driven processes
Drive a culture of accountability, continuous improvement, and operational excellence

Drive Safety & Compliance

Champion a zero-incident safety culture across all site operations
Ensure full compliance with OSHA standards, internal policies, and customer requirements
Lead safety programs, audits, and continuous improvement initiatives
Hold team members and vendors accountable to safety expectations

Manage Customer Relationships & SLA Performance

Own the customer relationship at the site level, including communication, issue resolution, and performance reviews
Lead regular SLA reviews to ensure all KPIs and contractual obligations are met
Develop and present performance metrics, scorecards, and continuous improvement plans
Ensure proactive communication and rapid response to service risks or failures

Oversee Operational Flow

Manage and optimize both:
- Physical flow: receiving, storage, picking, packing, shipping
- Information flow: WMS transactions, inventory accuracy, reporting, data integrity
Ensure synchronization between system data and floor execution
Drive process improvements to increase throughput, accuracy, and efficiency

Own Vendor & Facility Management

Manage all site vendors, including:
- MHE (maintenance, repair, and procurement)
- Facility maintenance and repairs
- Supply vendors (consumables, equipment, etc.)
Oversee facility upkeep, expansion projects, and capital improvements
Ensure vendor performance meets service, cost, and safety expectations

Partner on Procurement & Financial Coordination

Partner closely with procurement to:
- Create, update, and manage purchase orders (POs)
- Ensure timely and accurate vendor payments and cost tracking
Maintain financial discipline across all site-related spend

Own Financial Performance

Manage site-level financial performance, including:
- Net Revenue (NETR)
- Operating Expenses (OPEX)
Analyze financial results to identify risks and opportunities
Develop and execute action plans to improve profitability and cost efficiency
Manage budgets, forecasts, and cost control initiatives

Drive Continuous Improvement & Strategy

Lead continuous improvement initiatives across safety, service, cost, and quality
Identify process gaps and implement scalable solutions
Lead strategic planning for site growth, efficiency, and capability expansion
Partner with leadership on network-wide best practices and innovation

Basic Qualifications

7+ years of warehouse or distribution operations experience
3+ years of leadership experience with direct people management
Experience managing end-to-end warehouse operations
Working knowledge of WMS and inventory management systems
Strong understanding of safety standards and OSHA requirements
Experience managing budgets and operational costs

Preferred Qualifications

Experience in a site-level leadership or general manager role
Strong financial acumen with P&L ownership experience
Experience managing both operational and system/data workflows
Vendor management and procurement coordination experience
Experience in 3PL, 4PL, or customer-facing logistics environments
Bilingual (English/Spanish) preferred

Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

About Uber Freight

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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